Return and Refund Policy
Here at TheraRelief™ we strive to provide our customers with the best products and the best service. We’re working hard to resolve any issues so if you feel unsatisfied over one of our products or have something you feel unhappy about, contact us first at email@example.com and we’ll do our best to reach a resolution that’ll be a win-win for all parties involved (as much as possible).
Before contacting a third party, please contact us first as we’re always ready and glad to assist you.
We’re also open to your feedback, suggestions, and recommendations as we’re always taking steps to give you a great shopping experience!
This Refund and Returns Policy applies for all products purchased through the TheraRelief™ checkout.
You acknowledge that TheraRelief™ provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and TheraRelief™. By purchasing from our site means you have accepted our terms of policies and info on the site.
You will be sent confirmation of the sales contract between TheraRelief™ and yourself via email promptly after the conclusion of the contract.
DIGITAL PRODUCTS: TheraRelief™ cannot offer any refunds for digital products including ebooks or access to the member's area. This is due to the content being supplied immediately via email and can therefore not be revoked.
HEALTH & WELLNESS: TheraRelief™ cannot exchange or refund any physical wellness products due to hygiene reasons. (regulation 28(3)(a), CCRs). If your package was delivered damaged/not working upon opening the package then we will send out another same product as a replacement of your purchased one, with no extra charge after proof of the damaged item. (regulation 28(3)(a), CCRs).
INELIGIBILITY OF RETURNS: Items purchased in discounted prices or during sales campaigns are not eligible for returns.
RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or incorrect address, it will be automatically canceled, refunded and you will need to create another order again. You will not be refunded for the postage as we have incurred the cost of sending you the order.
OUR 30-DAY GUARANTEE: Once your order is placed we offer a 30-day trial if you do not like TheraRelief™ or see a difference. If you are requesting a refund of your purchase you will have to send video proof of the issue. We will not be refunding the shipping cost + shipping method chosen at checkout of this product which is $17.50/unit. Ex: if you buy a pack of 3 then your shipping cost is 3x $17.50 = $52.50. We will then refund the remaining balance.
IF YOUR ITEM IS NOT RECEIVED: If your order was not received, USPS or UPS depending on your tracking number; is solely responsible and we recommend you to contact them on the status of your order. Once your order is fulfilled and in transit, we cannot refund or send out a replacement unless situation stated above. This is a carrier issue and we are not responsible for it.
RETURNS BY CUSTOMER: Any digital or physical wellness products returned or parcels sent by the customer without acknowledgment from a member of the support team will not be returned/exchanged or refunded.
If you have any questions, please email us at firstname.lastname@example.org
How Do I Organize A Return or Exchange?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement that meets the terms stated.
To be eligible for a return, your item must be in the same condition that you have received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, then you will have to pay for the shipping label from the local post office. Upon receipt of the product, still in original condition, we will ONLY refund the item price and not the shipping fee.
You are only eligible for a full refund if you contact us before your item has been shipped out. Once your item has been shipped out and out of our warehouse, we cannot guarantee a return/refund. For any damaged items read our replacement policy.
Replacement Policy: To be eligible for a replacement, your item must have been damaged on delivery or is not working upon arrival, or breaks within the exchange policy. We will send out a replacement item to you after approval.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Return/refund policy has been updated as of March 2nd, 2023.